At CivX, our focus is on shaping the service layer of our communities--what we call the service graph. We define the service graph as all of the interactions, relationships, and dependencies within and across communities. The service graph captures all the journeys that individuals take as they make a living and participate fully in society. We believe that by streamlining the service graph we can make a demonstrated and sustainable impact on communities.
We believe the service graph is a fundamental driver of community satisfaction and efficacy. The service graph represents the integration of individual goals, capabilities, and personalities with the services they encounter and navigate. The more well designed each interaction is within the service graph the better individuals can achieve their goals and the more efficient philanthropy and government becomes.
Service Graph Projects
As we select projects we prioritize those that articulate critical challenges in an organization's service graph. Those challenges may involve either internal staff or external stakeholders. For example, strong projects may include helping recent high school graduates navigate a workforce development program. Or it may focus on improving how an organization's staff triages high-demand requests to gain efficiency and improve the service experience.
A good indicator of a CivX project is that it involves humans interacting with organizations to resolve needs. While we're less interested in technical capability challenges like building a new databases, we can make recommendations to other resources on campus. As social scientists, we're best suited to exploring the social interaction between individuals and organizations.